From Vision to Reality: Starting my own business
In 2020 I started my own Web Design and hosting business, are you ready to elevate your online presence? Work with me and my team to transform your vision into a stunning website. Explore our web design expertise and embark on a digital journey together!
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Director of Customer Success
In 2020 I started my own business (Blue Ring Digital Services) specialising in Web Design and Hosting. If it's your passion you need to put a ring on it!
Head of Customer Experience
After initially being engaged on a contract basis as Sales Manager for serious**, during a period of maternity leave, I was offered a permanent position in an elevated role as Head of Customer Experience.
Sales Manager
Reporting directly to the Managing Director I oversee a small Sales & Contact Centre team. I was engaged as maternity cover, on a fixed term contract, to oversee the department and to revolutionise processes and procedures by promoting positive change and challenging legacy practices.
Multi-disciplinary Team Coordinator - Cancer Services
As part of the cancer performance team I was responsible for managing the colorectal cancer pathways, ensuring that patients were diagnosed within 28 days and treated within 62 days.
My role was key to the provision of cancer care and the collation and flow of information, which required coordination of the surgical teams, medical secretary's, imaging departments, pathology teams and oncology departments across multiple trusts.
Conducting weekly multidisciplinary team meetings was the most challenging and fast paced element of the role. This involved reviewing patient results, documenting the clinical discussions and ensuring next steps were actioned following the meetings.
Colorectal was a failing service before my appointment, with a 16% performance achievement with an over inflated wait list of 900+ patients. By challenging processes and promoting positive change, I managed to increase our performance to 63% and reduced the wait list to fewer than 300 patients; meaning the trust was on track to be fully compliant by April 2020.
I also brought structure to the role by developing best practices, process maps and handover documentation. These, along with the other systems/ process I developed and implemented were recognised by the senior leadership team, with some of these being rolled out across other areas of the trust.