Dean.

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Sales Manager


    Reporting directly to the Managing Director I oversee a small Sales & Contact Centre team. I was engaged as maternity cover, on a fixed term contract, to oversee the department and to revolutionise processes and procedures by promoting positive change and challenging legacy practices.

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    • Sales Manager

Reporting directly to the Managing Director I oversee a small Sales & Contact Centre team.

I was engaged as maternity cover, on a fixed term contract, to oversee the department and to revolutionise processes and procedures by promoting positive change and challenging legacy practices.

As part of the management team my duties include:-

  • • Customer service training;
  • • Forecasting & budgeting;
  • • Administration & reporting;
  • • Data analysis & KPI’s;
  • • Marketing & social media;
  • • Contract & key account management;
  • • Complaint resolution.
 

During my appointment I have successfully migrated the business from various paper and excel based processes to a unified cloud CRM system. This includes updating and aligning our processes and procedures.

I have also maintained our revenue streams during the global COVID-19 pandemic and increased our confirmed contracts and key accounts value by c£3m


From Vision to Reality: Starting my own business

In 2020 I started my own Web Design and hosting business, are you ready to elevate your online presence? Work with me and my team to transform your vision into a stunning website. Explore our web design expertise and embark on a digital journey together!

Visit Blue Ring Digital Services

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