From Vision to Reality: Starting my own business
In 2020 I started my own Web Design and hosting business, are you ready to elevate your online presence? Work with me and my team to transform your vision into a stunning website. Explore our web design expertise and embark on a digital journey together!
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Director of Customer Success
In 2020 I started my own business (Blue Ring Digital Services) specialising in Web Design and Hosting. If it's your passion you need to put a ring on it!
Sales Manager
Reporting directly to the Managing Director I oversee a small Sales & Contact Centre team. I was engaged as maternity cover, on a fixed term contract, to oversee the department and to revolutionise processes and procedures by promoting positive change and challenging legacy practices.
Multi-disciplinary Team Coordinator - Cancer Services
As part of the cancer performance team I was responsible for managing the colorectal cancer pathways, ensuring that patients were diagnosed within 28 days and treated within 62 days.
Head of Customer Experience
After initially being engaged on a contract basis as Sales Manager for serious**, during a period of maternity leave, I was offered a permanent position in an elevated role as Head of Customer Experience.
Reporting directly to the Board of Directors I oversee and manage the Customer Sales & Contact Centre teams.
As part of the management team my duties include:-
• Customer service training;
• Forecasting & budgeting;
• Administration & reporting;
• Data analysis & KPI’s;
• Marketing, social media & web presence;
• Contract & key account management;
• Operating directives, processes & best practices;
• HR related functions;
• Complaint resolution.
During my appointment I have successfully migrated the business from various paper and excel based processes to a unified cloud CRM system. This includes updating and aligning our processes and procedures.